Frequently Asked Questions
Q: I have downloaded your Plug-In. And now?
A: You need to install the Plug-In. For a How-To please go here.
Q: I have installed your Plug-In. And now?
A: A manual for LensTagger can be found here.
Q: I get: “Error: 1 – Failed to run the command” after clicking Run Command
A: You most probably did not install exiftool and configured the path to it in the Plug-in Manager. Please consult the Manual on How to install and configure LensTagger.
Q: I get “Error: 32512 – Failed to run the command”
A: Please configure the path to exiftool as stated in the Install Manual
Q: LensTagger does not tag my SONY NEX ARW RAW files.
A: It seems exiftool has some issues with Sony arw file (to be confirmed), please use the ‘write to XMP file’ option.
Q: I have reinstalled my Computer. How can I import my old LensTagger Presets?
A: LensTagger stores all its configuration and the presets in the Lightroom Configuration file. Please go to Adobe’s preference file locations for the locations of your Lightroom Preference file.
Q: I want to add Lens data to 1000+ files, but LensTagger tells me an error when running the Command. I am using Windows.
A: Please use the ‘Read from XMP file’ option to process large batches. This is a known Windows limitation with command line length.
Q: Does LensTagger work with Lightroom CC (cloud version)?
A: No, LensTagger only works with Lightroom Classic (desktop version).
Q: Can I use LensTagger for video files?
A: No, LensTagger only works with photo formats supported by ExifTool.
Q: Is there a way to automate LensTagger on import?
A: Yes, you can use Lightroom’s “After Import” workflow or create a custom import preset that runs LensTagger.